Issuing Refunds / Voiding Orders : 247Waiter Support

How can we help you today?

How do I issue a refund / void an order? Print

Modified on: Thu, 19 Mar, 2015 at 1:35 PM

1. For Orders Processed Through Our Credit Card Processing System.

Currently, in order to issue a full or partial refund, you have to send us an email/create a ticket as this has to be done from our end. Soon you'll be able to do this yourself from your restaurant admin area without needing to contact us.
Send an email to "[email protected]" with the order number & the amount you'd like to refund. This automatically creates a ticket in our system.

2. For Orders Processed Through Your Own Merchant Processing Account

You have to login to your processor's specific account area / gateway area, find the specific transaction to issue a refund or make any changes to the transaction.

Did you find it helpful? Yes No