1. For Orders Processed Through Our Credit Card Processing System.
- Currently, in order to issue a full or partial refund, you have to send us an email/create a ticket as this has to be done from our end. Soon you'll be able to do this yourself from your restaurant admin area without needing to contact us.
- Send an email to "firstname.lastname@example.org" with the order number & the amount you'd like to refund. This automatically creates a ticket in our system.
2. For Orders Processed Through Your Own Merchant Processing Account
You have to login to your processor's specific account area / gateway area, find the specific transaction to issue a refund or make any changes to the transaction.