247Waiter Support

Cost 7

• Do I have to sign a contract?
• How do I signup?
• How much does it cost?
• I don’t have a website, what should I do?
• Do you take a portion of every order?

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Free Website 2

• Can I use a domain name on my website (ex: www.myrestaurant.com)?
• I don’t have a website, what should I do?

Online Ordering Features 6

• How quickly can I set up and start taking orders?
• Can we update our menu on our own?
• Can I charge a Convenience Fee or Miscellaneous Fee?
• If a client would like to place their order over the phone, will we be able to manually input their order so it is still processed through website?
• How far in advance will clients be able to place their order?

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Online Ordering Technical Stuff 10

• Are there any limits on how many menu items I can have?
• Can I use a domain name on my website (ex: www.myrestaurant.com)?
• Can your ordering system match my website’s colors?
• Do I need a computer or an Internet connection at my restaurant?
• Do you offer support for multiple locations?

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General 3

• Do you offer ongoing support?
• How can I market my website and online ordering system?
• Does 247Waiter Offer a White Label Reseller Program?

Payments 1

• How are credit cards processed and how do we receive the money?

Setup 1

• How long does it take to get setup & running?

Menu Related 6

• Deleted / Edited a category and it still shows up on the website?
• How to add "Specials" or "Special Pricing" for specific times during the day?
• How to have the same menu items in different categories?
• How to Disable a Category (Not Show) for a Short Period of Time?
• How to Change the Order of Menu Categories, Items, or Option Groups?

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Using a Domain Name 2

• How can I pull my site up using my own domain name?
• Domain Setup Screenshots with Different Registrars

Restaurant Settings 4

• How to charge a Convenience Fee or Miscellaneous Fee?
• How to turn-off or turn-on online ordering instantly? (temporarily or long term)
• How to Display Announcements / Promotions / Alerts prominently on the site?
• How to Offer Only Pick up or Dine In Ordering Options?

Payments & Deposits 3

• When do I get my money?
• Where is my money?
• How is the "Other Method" for Payment Used?

Website / Template Settings 3

• Slideshow image Dimensions? (Blurry/Stretched Slideshow images)
• Adding / Editing Slideshow Images
• How to boost your page by adding social media links?

How-to Videos 3

• Adding/Editing items into Categories
• Adding/Editing Toppings/Modifiers/Options onto an Item
• Adding/Editing Menu Categories

Using Coupons 3

• Can I offer a discount for a period of time ?
• How can I give discount to someone (or a group) with a promotion code?
• How do I Create Coupon Codes?

Setting Up Remote Printing 2

• Setting Up The Remote Printer Software
• Setting Up a Printer with ePrint Option

Email Marketing 1

• How to send emails and promotional updates to your customers?

Refunds / Adjustments / Tips 1

• How do I issue a refund / void an order?

Orders 2

• How Do I Set a Minimum Order Amount?
• How do I adjust Pick Up / Dine In Time Settings?

Delivery Settings & Charges 7

• Setting Up Delivery Zones/Charges Using Miles Radius From Your Location
• Setting Up Delivery Zones/Charges Using Specific Drawn Delivery Zones
• How do I charge for delivery?
• Can I waive delivery fee for certain orders?
• Can I Set a Minimum Order Amount for Delivery Orders?

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Restaurant Hours Settings 1

• How do I ensure customers can order delivery even a few minutes before closing time?

Billing / Statement Questions 1

• Explanation of the Fees Associated with Each Line Item on the Statement

Order Related Issues 2

• Help! - Customer's are trying to add extra food into the special instructions!
• Customer Ordered 1 item, but they got charged for 2! What's wrong?

Account Questions 2

• Adding User to the Account
• How Can I Change My Account Password?