How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
FAQs - Existing Customers / Solutions
Deleted / Edited a category and it still shows up on the website?
How to add "Specials" or "Special Pricing" for specific times during the day?
How to have the same menu items in different categories?
How to Disable a Category (Not Show) for a Short Period of Time?
How to Change the Order of Menu Categories, Items, or Option Groups?
View all 6
Using a Domain Name
How can I pull my site up using my own domain name?
Domain Setup Screenshots with Different Registrars
How to charge a Convenience Fee or Miscellaneous Fee?
How to turn-off or turn-on online ordering instantly? (temporarily or long term)
How to Display Announcements / Promotions / Alerts prominently on the site?
How to Offer Only Pick up or Dine In Ordering Options?
Payments & Deposits
When do I get my money?
Where is my money?
How is the "Other Method" for Payment Used?
Website / Template Settings
Slideshow image Dimensions? (Blurry/Stretched Slideshow images)
Adding / Editing Slideshow Images
How to boost your page by adding social media links?
Adding/Editing items into Categories
Adding/Editing Toppings/Modifiers/Options onto an Item
Adding/Editing Menu Categories
Can I offer a discount for a period of time ?
How can I give discount to someone (or a group) with a promotion code?
How do I Create Coupon Codes?
Setting Up Remote Printing
Setting Up The Remote Printer Software
Setting Up a Printer with ePrint Option
How to send emails and promotional updates to your customers?
Refunds / Adjustments / Tips
How do I issue a refund / void an order?
How Do I Set a Minimum Order Amount?
How do I adjust Pick Up / Dine In Time Settings?
Delivery Settings & Charges
Setting Up Delivery Zones/Charges Using Miles Radius From Your Location
Setting Up Delivery Zones/Charges Using Specific Drawn Delivery Zones
How do I charge for delivery?
Can I waive delivery fee for certain orders?
Can I Set a Minimum Order Amount for Delivery Orders?
View all 7
Restaurant Hours Settings
How do I ensure customers can order delivery even a few minutes before closing time?
Billing / Statement Questions
Explanation of the Fees Associated with Each Line Item on the Statement
Order Related Issues
Help! - Customer's are trying to add extra food into the special instructions!
Customer Ordered 1 item, but they got charged for 2! What's wrong?
Adding User to the Account
How Can I Change My Account Password?