247Waiter Support
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
FAQs - Pre-Sales / Potential Customers
Cost
7
Do I have to sign a contract?
How do I signup?
How much does it cost?
I don’t have a website, what should I do?
Do you take a portion of every order?
View all 7
Free Website
2
Can I use a domain name on my website (ex: www.myrestaurant.com)?
I don’t have a website, what should I do?
Online Ordering Features
6
How quickly can I set up and start taking orders?
Can we update our menu on our own?
Can I charge a Convenience Fee or Miscellaneous Fee?
If a client would like to place their order over the phone, will we be able to manually input their order so it is still processed through website?
How far in advance will clients be able to place their order?
View all 6
Online Ordering Technical Stuff
10
Are there any limits on how many menu items I can have?
Can I use a domain name on my website (ex: www.myrestaurant.com)?
Can your ordering system match my website’s colors?
Do I need a computer or an Internet connection at my restaurant?
Do you offer support for multiple locations?
View all 10
General
3
Do you offer ongoing support?
How can I market my website and online ordering system?
Does 247Waiter Offer a White Label Reseller Program?
Payments
1
How are credit cards processed and how do we receive the money?
Setup
1
How long does it take to get setup & running?
FAQs - Existing Customers / Solutions
Menu Related
6
Deleted / Edited a category and it still shows up on the website?
How to add "Specials" or "Special Pricing" for specific times during the day?
How to have the same menu items in different categories?
How to Disable a Category (Not Show) for a Short Period of Time?
How to Change the Order of Menu Categories, Items, or Option Groups?
View all 6
Using a Domain Name
2
How can I pull my site up using my own domain name?
Domain Setup Screenshots with Different Registrars
Restaurant Settings
4
How to charge a Convenience Fee or Miscellaneous Fee?
How to turn-off or turn-on online ordering instantly? (temporarily or long term)
How to Display Announcements / Promotions / Alerts prominently on the site?
How to Offer Only Pick up or Dine In Ordering Options?
Payments & Deposits
3
When do I get my money?
Where is my money?
How is the "Other Method" for Payment Used?
Website / Template Settings
3
Slideshow image Dimensions? (Blurry/Stretched Slideshow images)
Adding / Editing Slideshow Images
How to boost your page by adding social media links?
How-to Videos
3
Adding/Editing items into Categories
Adding/Editing Toppings/Modifiers/Options onto an Item
Adding/Editing Menu Categories
Using Coupons
3
Can I offer a discount for a period of time ?
How can I give discount to someone (or a group) with a promotion code?
How do I Create Coupon Codes?
Setting Up Remote Printing
2
Setting Up The Remote Printer Software
Setting Up a Printer with ePrint Option
Email Marketing
1
How to send emails and promotional updates to your customers?
Refunds / Adjustments / Tips
1
How do I issue a refund / void an order?
Orders
2
How Do I Set a Minimum Order Amount?
How do I adjust Pick Up / Dine In Time Settings?
Delivery Settings & Charges
7
Setting Up Delivery Zones/Charges Using Miles Radius From Your Location
Setting Up Delivery Zones/Charges Using Specific Drawn Delivery Zones
How do I charge for delivery?
Can I waive delivery fee for certain orders?
Can I Set a Minimum Order Amount for Delivery Orders?
View all 7
Restaurant Hours Settings
1
How do I ensure customers can order delivery even a few minutes before closing time?
Billing / Statement Questions
1
Explanation of the Fees Associated with Each Line Item on the Statement
Order Related Issues
2
Help! - Customer's are trying to add extra food into the special instructions!
Customer Ordered 1 item, but they got charged for 2! What's wrong?
Account Questions
2
Adding User to the Account
How Can I Change My Account Password?
Community forums
Showing recent updates
Start a new topic
247Waiter.com Forums
Announcements
0
Feature Requests
2
More detailed report
Posted by
John Wiser
,
almost 8 years ago
Last Reply
by John Wiser
almost 8 years ago
Merchant Account
Posted by
Jay Lepore
,
about 11 years ago
Last Reply
by Jay Lepore
about 11 years ago
Tips and Tricks
0
Report a problem
1
how do i reimburse a customers credit card transaction???
Posted by
Kenny Demarest
,
about 9 years ago
Last Reply
by Kenny Demarest
about 9 years ago